LEGAL BASES

CoverManager (hereinafter, “the Company”), with business name RESTAURANT BOOKING & DISTRIBUTION SERVICES SL, VAT number B90227976, and address at Av. de la Constitución, 24, 4th Floor, 41001, Seville, calls for the first edition of the Faro Awards for Technological Excellence in Hospitality (hereinafter, “the Awards”), with the purpose of recognizing and thanking the work and trajectory of those who, through the exceptional use of Technology provided by CoverManager, contribute significantly to the Hospitality Industry.

The purpose of the Awards is to highlight and thank the commitment to the Hospitality Industry of the leaders in the application of our Technology, establishing high standards for the sector and acting as guiding beacons for other professional colleagues.

Participation in the Awards is closed and automatic for all CoverManager partners, without the need for registration. The Company will select the nominees and winners based on the performance and internal metrics of the use of CoverManager’s software.

Each category of the Faro Awards recognizes a different aspect of technological excellence in hospitality:

Faro Award for the Most Digitalized Region

Region with the highest number of licenses contracted based on the total number of restaurants in the region in 2023.

The winner will be selected among Spanish regions and foreign countries.

Faro Award for the Lowest No Shows Index

Restaurant with the lowest No Shows index based on the total number of reservations and the number of activated features to eliminate No Shows.

Faro Award for Online Gastronomic Business

Selection of our most renowned chefs who have generated the highest revenue through their e-commerce and ticket reservations and have best adapted our software to the digital ecosystem.

Faro Award for the Best Diner Experience

Average customer ratings in CoverManager’s internal satisfaction survey system at the end of the reservation. In case of a tie, Google reviews will be considered, taking into account the rating by the total number of reviews.

Faro Award for The Most Efficient Dining Room

Restaurant with the highest number of configured rules within the CoverManager reservation system in relation to the number of available and used tables.

Premio Faro a la Innovación Digital

Recognition of partners who have excelled in the use of all CoverManager’s possibilities, leveraging the functionalities, tools, systems, and all capabilities of our software, creating a true 360 ecosystem of Technology and Hospitality.

Divided into 4 subcategories:

• Independent Restaurant
• Restaurant Groups
• Restaurant Chain
• Beach Clubs & Night Clubs

Faro Award for The Chef at the Digital Vanguard

Recognition of the chef who, over the past year, has led digital innovation through our system, standing out for technological creativity and the effective use and adaptation of CoverManager’s functionalities.

Faro Award for The Chef with The Best Digital Trajectory

An award to thank and recognize the chef who has stood out for their long history of innovation, creating and exploring new ideas and concepts by applying the endless possibilities of CoverManager.

The selection process will take place in two phases:

1st Nominee Selection

CoverManager will select five nominees per category (with the exception of the Digital Innovation category, which will be 6), based on internal KPIs and performance data obtained from the use of our software. This data is sensitive and will not be publicly disclosed.

The “Faro Award for Digital Innovation” category will exceptionally consist of 6 nominees in each subcategory.

2nd Winners Selection

A jury composed of experts in the restaurant sector will score the nominees taking into account the following criteria: business trajectory, media impact, technological innovations, digital presence, community generated, and the disruptive nature of their businesses to select the winner in each category.

Exceptionally, the winners of the Most Digitalized Region will be chosen solely by CoverManager’s internal KPIs, without going through the jury evaluation.

The winners will receive an award that symbolizes their leadership and excellence in integrating technology into hospitality, along with recognition through the Company’s communication channels and previously agreed media outlets.

The winners will be announced at the Faro Awards ceremony and subsequently communicated through CoverManager’s website and its social networks, except for the Most Digitalized Region, which will be communicated prior to the gala.

In the event of refusal or absence of the winner to receive the award, it will be granted to the next finalist according to the order of merit established by the jury. This process will be repeated successively until the award is accepted or, failing that, it will be declared void if no finalist can or wishes to accept it.

The selection and acceptance as a nominee and winner in the Awards implies acceptance of these terms, authorization for the use of the name and image of the establishment or professional for promotional purposes without additional compensation.

The Company will process the personal data of the nominees and winners in accordance with current legislation on personal data protection and its privacy policy.

CoverManager reserves the right to modify the terms of the Awards or cancel them, ensuring proper communication to those affected.